Shipping Policy
Thank you for visiting and shopping at Lakeland Produce. Please note that Australia Post is our only shipping option due to our remote location.
The following information sets out the terms and conditions that constitute our Shipping Policy.
- Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e mail as proof of your purchase.
- Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 14 business days. We will contact you if, for some reason, there are any delays.
However, some orders may ship within as few as 5 and some may take up to 14. 3.
Shipment Locations
3.1. Domestic Only
Lakeland Produce does not ship internationally at this time. We ship domestic only – anywhere in Australia.
3.2. Shipping Restrictions
Our business does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O box.
- Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Standard Shipping
Please see Australia Post website for delivery times and locations Standard Shipping costs according to Australia Post
(b) Please note: Allow an extra 2 days on delivery times from Australia Post estimates due to our remote location
(i) When placing your order, we consider these factors when calculating the Estimated Delivery Date:
(A) Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
(ii) We will not be responsible for wrong shipping address if you provide incorrect information.
- Tracking Options
Lakeland Produce aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1. Domestic Only
All orders delivered within Australia automatically have tracking.
- Damages
If there is any damage to the packaging on delivery, contact us immediately at info@lakelandproduce.com.au
Questions
- If you have any questions about the delivery and shipment of your order, please contact us at info@lakelandproduce.com.au
